Affecting Other - Wivenhoe Area
We are currently aware of issues on in the Wivenhoe area. This is due to power issues at one of the network distribution cabinets. Engineers are currently working on this and we keep you updated on the progress.
Update - 09:11 - The network operator has confirmed that engineers should be onsite approx 12pm. We will update this notice upon the next update.
Update - 13:32 - All services have been restored following an on-site visit. We will be monitoring the service over the next 24 hours to ensure it stays stable. If you are still having problems please try restarting the TP-Link router and SDD (White Lila Box on the wall)
Affecting Other - Internet Works
We will conducting emergency switch upgrade and router maintenance during the early hours of Friday 21st. This is to fix the recent issues in relation to network dropouts. You may experience brief drops during the hours of 00:00 and 04:00 as the work is conducted.
Affecting Other - Internet Access
We have been made aware by Lila there is currently issues with a switch in Wivenhie. They have dispatched an engineer to site to investigate the issue.
We will update this notification with more information as we get it.
Update - 26/10/2023 - 16:30 - We are aware from Lila that there are still issues on the network. They have engineeers onsite trying to resolve the issue.
Update - 26/10/2023 - 20:26 - Lila are stilling working on the issue. We would sugget that if you currently have a connection please do not restart your router or Lila box. We will update you as more information comes in.
Update - 27/10/2023 - 10:15 - We have just been advised that Lila will be conducting emergency maintenance at 12pm this afternoon. We apologies for any inconvenience this may cause.
Affecting Other - Internet Access
We are currently aware of service drops outs. Engineers are currently looking at the issue.
Update - 17.36 - this issue has been identified and has been corrected. We are currently monitoring the situation to ensure stability.
Affecting Other - Internet Access
We are currently investigating connectivity issues in the Town Centre segment of the network. We apologise for any inconvience caused.
VX will be conducting maintenance in Telehouse London. While we expect no service disruption, this is a notification to make you aware
Affecting Other - Wivenhoe Connectivity
We are aware of a internet conenction issue affecting the Wivenhoe customer base. We are working with third parties to diagnose and resolve this as soon as possible.
We apologise for any inconvience caused and will keep you updated.
04/12/2022 - 16:10pm - Update - We are still experiencing issues with one of our Upstream Providers. To mitigate this we have put in a temporary solution to bring connectivity backup. We will update you once we have more information from the Upstream Provider.
04/12/2022 - 17:52pm - Update - Our upstream provider has now resolved the issue affecting services. We will be monitoring the service over the next few hours to ensure everything is stable before removing the temporary fixture. If you face any further issues over the next few hours please email support@colchester-fibre.co.uk with the site or service you are trying to use so we can use this for diagnostic purposes.
Affecting Other - Network
Please be advised we are aware of a power issue affecting customers connected to our Queen Street node. UKPN are currently onsite trying to restore the power.
A further update will be supplied as soon as possible.
Affecting System - Network
We are aware of network outages in the area. Network engineers are working to resolve the issue.
Next update expected in 1 hour
